Be Whole
Be Whole

Terms and conditions

Wholewoman.dk is a part of Trolls & Souls aps
Whole Woman
Stockholmsgade 57, st.
2100 København Ø
Cvr: 39808943

Payment

Whole Woman received payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will be withdrawn when the order ships.

All prices are listed in Euro and includes VAT.

Whole Woman uses an approves payment server, that encrypts all of your card details with SSL (Secure Socket Layer) protocol. This means, that it is not possible to read your information.

Delivery
Whole Woman ships all week days. Expect about 1-2 days delivery time. Delivery time depends on postal carrier.

Right to complain
A 2-year right to complain is granted in accordance with Købeloven (the Danish Purchase Act). Our right to complain applies to defects in material and/or manufacturing.

The complaint does not apply to errors or damage caused by improper operation of the product/service.

Whole Woman will cover return costs to a reasonable extent.

In case of returns
Inquiries are directed to and complaints are sent to:

Whole Woman
Stockholmsgade 57 st. 
2100 København Ø

If you wish to return or exchange an item, you can send it back within 30 days. If the item is sent back, you must notify us by email, info@wholewoman.dk, where you need to provide both order number and the name the item was ordered in.

Another option is to visit our showroom at Stockholmsgade 57, st. where it is also possible to exchange or return goods. Find our opening hours at wholewoman.dk/åbningstider.

 

Refunds

If a refund has been agreed upon, please send your banking details so that we can transfer the agreed amount.

Right of cancellation

The right of return period is 14 days for items purchased in our webshop.
This time period is counted from the day you receive the order.

All return costs are your responsibility.

Cancellation must be reported to us no later than 14 days after the purchase and from the day of cancellation, you must return the goods no later than 14 days after.

The cancellation must be notified per mail to info@wholewoman.dk. In the notice, you must make it clear to us, that you wish to exercise your right of cancellation.

The condition of the item when you send it back
You are only liable for any reduction in the value of the item that is caused by handling it in other ways than what is necessary to determine the item’s nature, properties and the way it works. In other words – you can try out the item in the same way as if you were to try it in a physical store.

If the item has been tried or tested in ways beyond what is described in the above section, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the original amount back, depending on the item’s commercial value.

In order to receive a full refund of the original purchase amount, you are free to do the same as you would in a physical store. You may try out the product, but not actually start using it.

Appeal options – overview and links:
If you wish to complain about a product purchased in our Webshop, the complaint can be sent to:

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning (The Danish Competition and Consumer Authority’s Center for Complaint Resolution)
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission’s online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you have to submit our email address: kristina@wholewoman.dk

PRIVACY POLICY
PERSONAL DATA AND COOKIE POLICY

Wholewoman.dk is a part of Trolls & Souls aps
Whole Woman
Stockholmsgade 57 st.
2100 København Ø
Cvr: 39808943

Last updates September 28th, 2018.

  1. General and data processors

1.1 This policy about processing of personal data (“Privacy policy”) describes how Whole Woman (“Whole Woman”, “us”, “our”, “we”) collect and process information about you.

1.2 The Privacy policy applies to personal data that you give to us, or that we collect via www.wholewoman.dk (“The Website”).

1.3 Data processor for the Website is Whole Woman. Contact information can be found in section 7 below

  1. What personal data do we collect, for what purposes and the legal basis thereof

2.1 When you visit the Website, we collect information about you and your use of the Website. An example of this can be when you sign up for our newsletter, participate in competitions, etc. We also collect cookies. You can read more about cookies below.

2.2 Using the webshop

2.3 When you shop in our webshops, we register your name, address, email address, phone number, payment method, information about which products you buy and may have returned, delivery requests, and information about the IP address from which the order was placed. We may conduct customer satisfaction surveys as well, and encourage you to rate us on rating sites like TrustPilot. If we have your consent, we may also use the information for marketing purposes, including sending out reminders about ongoing orders that have not been completed.

2.3.1 The purpose is to deliver the products you have ordered and otherwise fulfill our agreement with you, as well as manage your rights to, for example, return and advertise. We also process information about your purchases to comply with legal requirements, including those required for bookkeeping and accounting purposes. The legal basis for the handling is thus in agreement with you and legal requirements.

2.4 Newsletter

2.4.1 If you sign up for our newsletters, we collect with your consent, information about your name, your email address and your interest in football products. The purpose is to be able to provide offers, targeted marketing, information and service emails to you. We can profile you on the basis of your information, your purchasing history, and possibly cookies to potentially be able to send targeted marketing about products etc. that may be of interest to you.

2.5 Contact via web or chat

If you contact us, for example, about an order, inquiry or complaint, we process your identification information such as name, email, and possibly personal data about you, which you provide upon request. The purpose is customer service, answering queries, handling complaints, etc. Our basis may be in the agreement with you as a customer, our legitimate interest in defending us against a legal claim or asserting a legal claim, and/or obligations under the law.

2.6 This website also uses cookies. Please see our Cookie policy in section 4.

  1. Children’s personal data protection

3.1 We are aware of the particular need for personal data protection of children.

3.2 We do not collect knowledgeable information about children under the age of 13 unless a guardian or custodian’s consent is obtained. If you believe that we have collected personal data about children under the age of 13, please contact us for deletion.

  1. Cookies

4.1 What are cookies?

4.1.1 This website, like most other websites, works best if you allow the use of cookies. Cookies may contain personal data, but may also simply contain purely technical information. When you visit our website, we leave cookies on your computer with your consent.

4.1.2 A cookie is a small text file that is sent from the web server to the web browser (for example Chrome or Internet Explorer). This cookie enables the website or server to collect specific, but limited information from the web browser about the visitor, you.

4.2 How do we use cookies?

4.2.1 We use cookies to help us remember you when you visit the website again and to remember which pages and special settings you may have chosen along the way – we can use the information to personalize the content that is shown to you, or to avoid, for example, a pop-up being shown twice.

4.2.2 We may register the type of browser you use, the search terms you use on the Website, your IP address, as well as information about your computer. The purpose is to optimize the user experience and the function of the Website, compile statistics of the detailed use of the website, and carry out targeted marketing, including retargeting, for you. Our legal basis for this processing is your consent to cookies and our legitimate interest in marketing.

4.2.3 We use different types of cookies on this site. There are first-party cookies that we set, as well as third-party cookies, that we allow a third-party to set through your use of our website. They range from long-term cookies (to remember you and your preferences) to short-term or session-based cookies, which expire as you close your browser window.

4.2.4 We may also use a number of tools from social media – both third-party and custom-built – to increase user interaction on our site (for example, “Like”, “Share” or “Tweet”).

4.2.5 If you already use these platforms, the cookies from them may be redirected to our site and linked to your user account. In this case, the data may be used to customize certain advertisements or features on that site based on your use of their service from the site.

4.2.6 We may use other third-party cookies (set from other websites, such as Google) to collect and store anonymous statistics about browsing patterns or website behavior, and build a demographic profile. This data is collected along with others’ visitation data to compile a collective analysis report. It is important to note that this data is not personally identifiable, and is used solely for reports and/or statistical purposes.

4.3 What then, if I don’t want to allow cookies?

4.3.1 You are not obliged to accept cookies from our website, and most browsers will give you the option to reject them. If you want to figure out how to do this, find instructions in the Help menu in your browser, or contact your system administrator. However, please note that if you reject cookies, certain services or pages on this website will not be available to you, or may not work as intended.

  1. With whom do we share your personal data?

5.1 Independent data processors

5.1.1 We pass on your personal data when necessary to deliver goods to you. In this case, your name, (delivery) address, email, phone number and order number as well as specific delivery requests will be passed on to one or more carriers who are in charge of the physical delivery.

5.1.2 When buying or contacting us about non-stocked goods, the beforementioned information can be passed on to the manufacturer or seller of the product in question who, in this case, will be responsible for the delivery.

5.2 Data processors

5.2.1 We leave personal data to data processors who only process personal data on our behalf, and may not use it for their own purposes. We have entered into written data processing agreements with all data processors, and have ensured that they are subject to confidentiality.

5.2.2 Data processors may be located in the EU/EEA or in countries, if we have sufficient guarantees that your personal data is subject to the necessary processing security. We use data processors for, for example, technical operation and improvements of the Website, sending out newsletters and targeted marketing, including retargeting, as well as for your assessment of our company and products. Four of these data processors are located in the United States (Google, Facebook, Snap Inc. and Rocket Science Group LLC). The necessary guarantees for the transfer of information to the United States are secured through their certification under the EU-U.S. Privacy Shield.

  1. Your rights as registered

6.1 You have the right to access your personal data.

6.1.1 At any time, you have the right to be informed about which personal data we process about you, where they originate from and what we use them for, etc. You can request a copy of this personal data. Access may be restricted for the sake of the rights of other persons, due to trade secrets and/or intellectual property rights.

6.1.2 In certain cases, you may also have the right to have your data handed over in the form of an electronic copy, or transferred to another data processor, when the processing is based on consent or contract (so-called data portability).

6.2 You have the right to have inaccurate personal data corrected or deleted.

6.2.1 If you believe that the personal data that we process about you is inaccurate, you have the right to have it corrected.

6.2.2 In some cases, we will have an obligation to delete your personal data. This applies, for example, if you withdraw your consent. If you believe that your personal data is no longer necessary for the purpose for which we collected it, you may request that it be deleted. You can also contact us if you believe that your personal data is being processed in violation of the law or other legal obligations.

6.2.3 When request to have your personal data corrected or deleted, we will investigate whether the conditions are met, and if so, implement changes or deletion as soon as possible.

6.3 You have the right to object to our processing of your personal data.

6.3.1 You have the right to object to our processing of your personal data. You may also object to our processing of your personal data for marketing purposes. If your objection is justified, we will stop processing your personal data.

6.4 Right to revoke your consent.

6.4.1 At any time, you have the right to revoke consent that you have given us for processing of personal data. If you want to revoke your consent, you can do so directly, for example via the email we have sent you, or by contacting us directly.

6.5 How do you exercise your rights?

6.5.1 You can exercise your rights by contacting us.

6.6 Complaints

6.6.1 If you want to complain about our processing of your personal data, you also have the opportunity to contact Datatilsynet (the Danish Data Protection Agency), Borgergade 28, 5., 1300 Copenhagen K, about our processing of your personal data. Complaints can be submitted by email at dt@datatilsynet.dk, or phone +45 33 19 32 00.

  1. Contact information

7.1 If you have any questions or wish to exercise your rights, please contact us.

Whole Woman
Stockholmsgade 57 st.
2100 København Ø
Danmark

Email: info@wholewoman.dk

  1. Deletion of personal data

8.1 Information collected through the use of cookies etc., is deleted in accordance with the overview in section 4.

8.2 If you withdraw your consent to the newsletter, we will register this and not send any further communications. We store information about your cancelled subscription as long as we, as required by law, need to be able to document it.

8.3 Information collected in connection with purchases you have placed on the Website will be stored for 5 years until the end of a financial year, to meet the requirements of Bogføringsloven (the Accounting Act).

  1. Safety

9.1 We have, of course, taken both technical and organizational measures to prevent your personal data from being accidentally or illegally deleted, published, lost, degraded, come in the hands of unauthorized persons, misused or otherwise processed in violation of the law.

9.2 Only employees who have a valid reason to access your personal data to perform their work may access it.

  1. Changes in the Privacy policy

10.1 We reserve the right to change the Privacy policy at any time, and will notify on the Website with appropriate notice and/or on the individual services when relevant.

10.2 The currently applicable policy is available on the Website and the relevant services.